MCDVoice that has been created to collect the feedback from the customer and thus to improve their service. There are many kinds of method to improve the service of the company but the only best way of maintaining the service is through the customer satisfaction.
McDonald, considered as the popular fast food company in today’s day. This feedback from the customer is carried out for the better implementation of the service and the improvement in the management. Because of this survey the experience of the customer is calculated.
According to this the company maintain their services. The survey is carried out online. The survey is carried out by asking the simple question to the customer about their experience and the behavior of the staff with the customer.
The company was established in 1940 by Richard Maurice McDonald which is now leading fast food company in the market. Because of their food quality and the delicious item, they had gained the popularity in the world.
After the survey is complete the customer is offered for the free McDonald coupons which include the drink and the burgers.
Rules and Regulation:
- the age of the customer should be 18 years old.
- The customer should have the purchase receipt and at the top of the receipt the code should be written.
- The customer should have proper knowledge of the English and the Spanish.
- The most important thing is that the customer should have the slip of the payment.
- The customer should conduct the survey with 30 days of the purchase.
Things to be needed:
- The customers should have their own laptop or computer.
- Mobile phone
- The device should have high internet connections.
How to conduct the survey:
The survey is very simple and easy for every customer.
- The customer should have the receipt of the purchase and should have the invitation code on it.
- Initially the customer has to visit to the official link of the subway. This site is generally prepared for the customer to give the positive feedback of the company.
- After entering onto the website, the customer should have the purchase receipt that contain the invitation code on it, at the top of the paper the code is written.
- The customer has to hit on submit button on the screen.
- This step is most important for the customer where the questions are given and the customer has to answer. The question is according to the taste and the service of the restaurant.
McDonald is reputed company and because of their popularity they company don’t want to neglect a small mistake also. They are very cautions about their feedback give by the customer.
- The customer should not defame the employee, also they should not give the false feedback about the company.
- The coupons are only redeemed at the McDonald outlet.
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McDonald is widely known for the popularity of their meals, and the company are very cautions regarding to their feedback. They want to maintain their customer in the best possible ways. Because of the success they are launching their outlet allover the globe