I hop officially stands for the international house of pancakes which is situated in America. I hop has establish a survey for the customer for the better management of the service and their improvement
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Also, this can measure the customer satisfaction, need and the expectations. The survey can be completed within few minutes. All we need to answer few questions according to the food quality, behavior of the staff, misleading, etc.
The aim of the company is to give their best quality of food are services to the customers.
About ihop restaurant:
I HOP is specialized for the breakfast food. This was established by Dine Brands Global. 99% of the company is working by the independent franchise. There are total 1650 outlets in middle east, southeast, Asia, Latin America, Oceania.
Its has been famous foe their breakfast foods only.
Rules and Regulation:
- the age of the customer should be 18 years old.
- The customer should have the purchase receipt and the code should be written at the top of the receipt.
- The customer should have proper knowledge of the English and the Spanish.
- The most important thing is that the customer should have the slip of the payment.
Instruction for filling the form:
- The customer should have the receipt of the purchase and should have the invitation code on it.
- Initially the customer has to visit to the official link of the subway. This site is generally prepared for the customer to give the positive feedback of the company.
- After entering onto the website, the customer has to enter the code with 7-digit server ID number on it.
- The customer should have the purchase receipt that contain the invitation code on it, at the top of the paper the code is written.
- The customer has to hit on submit button on the screen.
- This step is most important for the customer where the questions are given and the customer has to answer. The question is according to the taste and the service of the restaurant.
Things to be needed:
- The customers should have their own laptop or computer.
- Mobile phone.
- The customer should be 18 years old.
- The device should have high internet connection.
Benefits of the survey:
The survey is not only beneficial for the company but also for the customer. By completing the survey, the customer is able to get the rewards. The company can get an idea that how much does the customer is satisfied. And company can also come to know about their services. Satisfaction to the customer and the company can lead to the better relation between them
Free pancakes loaded with buttermilk or $4 off on the purchase of the pancakes.
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The company has to grown widely in the market of the pancake’s restaurant. At some part customer feedback may plays an important role in maintaining the service of the restaurant. The company must be very cautious about the customer feedback. At some way survey can also be the part of development of the company.